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投诉信范文(一)

投诉信（Letter of Complaint）

在当今商品经济时代，商品买卖活动非常普遍。在日常生活中，因衣食住行、购买商品而产生的质量问题或者对所接受的服务不满意。具体来说，主要涉及产品质量缺陷、货物缺陷、货物缺漏及货款延误、服务或者修理不及时三个方面，这时可以写投诉信(A Letter of Complaint )求得解决。投诉信与普通书信的格式基本相同。但要注意的是，写投诉信的目的是为了求得一个解决问题的办法而不是为了泄愤，因此写信时一定要注意态度诚恳、直截了当。

一般说来，一封投诉信应包括三个最基本的方面：

1.投诉内容。一般放在信的开头。常用的表达法有：

I am writing to you about... which I received/bought ...

I am going to complain about ...

We are compelled to express our surprise and disappointment at finding that these products are of inferior quality.

2.投诉原因。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有：

When we checked..., we noticed...

When I took... out of the bag and examined... closely, I found...

When I unpacked... and tried to use it, it did not work.

3.希望得到的结果。常用的表达法有：

Please let me know what you intend to do in this matter.

I am requesting a full investigation into the matter.

It is my sincerely hope that the problem will be solved in a mutual agreeable way.

I sincerely hope that quickly as possible.

投诉信范文：

这是一封要求调换打字机的信。作者首先说明了要投诉的商品是一台打字机。接着作者抱怨了打字机的质量问题：退格键坏了，行距调节器破裂。由于打字机是无条件保修一年，而本市又没有维修人员，作者最后要求调换产品。信中列举的质量问题符合实际，调换的理由充分，作者的态度诚恳，因而调换的要求是合理的。

第二次作文：

投诉信范文(二)

吹小号的天鹅读后感 秦时明

投诉信范文(三)

Letter of Complaint(一封投诉信)

汉浯提示：你在某公司购买了一台微机，由该公司人员负责送货。开箱后发现有损坏。请写一封投诉信给该公司有关人员，表明你的立场及要求。

[写作导航]先开门见山点明写信的目的；第二段描述事情的经过和结果；第三段提出解决问题的办法；最后表达希望问题能得到解决的愿望。

[范文](words 123)

June 8, 2003 Dear Customer Service Representative,

I am writing to complain about the bad delivery service of your company. The IBM Desktop computer we ordered from your store two weeks ago finally arrived yesterday. There were not any signs of damage to the packing case at all, but when we opened it, we found, much to our surprise, that the back cover had been cracked and the screen had been scratched.

In view of this, I have decided to make a formal complaint against your delivery service. I sincerely hope that you will replace this computer as soon as possible. If this is not possible, I will have no alternative but to insist on a full refund.

I would appreciate anything you can do to help us in this matter.

Yours truly, (Signature)

结构要点投诉信是对产品或服务表示不满的信件，一般分三个部分：

1． 提出投诉内容；

2． 说明具体情况；

3． 提出解决办法。

Write a letter complaining about the misbehavior of a particular employee in about 100 words. Do not sign your own name at the end of your letter, using “Li Ming” instead.

Dear Sir,

I am writing to draw your attention to the most undesirable attitude and manner of a particular member of your staff. A week ago, I bought a shirt in the mens wear department of your supermarket, but when I went back home, it simply shrank after the firsttime wash. So I hurried back to your aftersale service for help.

When I told what had happened to the young man, Mr. Frank Moore, who was on duty at that time, and asked for refund or exchange, he was so rude on that occasion as to interrupt me continually. Later he even said my misuse caused the result and refused to listen to me any longer.

I strongly suggest that Mr. Moore be instructed on the proper manner towards customers. I hope you attach importance to朗读者观后感 this matter, and settle it as soon as possible.

Yours,

Li Ming

投诉信

语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。

16

Write a letter to complain about an unhappy experience in about 100 words to describe the matter and ask for the mistake to be corrected. Do not sign your own name 收拾旧山河at the end of your letter, using “Li Ming” instead.

Dear Sir,

I am writing to you about a most unhappy experience. Last Tuesday morning, we took a long route bus of your company from Dukou to Lijiang. The bus was scheduled to arrive in Lijiang at 7 o’clock in the evening, but it stopped midway at 4 p.m. for mechanical problems. The driver and the ticket seller could neither solve the problem by themselves nor seek help from others.

Where we stopped was nowhere near a village. Up until 8 o’clock, another bus

finally carried us to a shabby rural motel. We had to pay for our accommodation. The room was too small and the quilt was so dirty. To our surprise, when we just managed to sleep at around 2 a.m., the driver came to wake us up—the bus had been fixed! I suggest that you look into this matter immediately and deal with it quickly and properly.

Look forward to your reply.

Yours,

Li Ming

作文案例 （一）(words 112) class 30

Dear Sir or Madam:

Last week I ordered a product attracting online and then I pay the money with delight. Yesterday it arrived and I couldn’t wait to try it on, but it upset me. The Black Jacket which costs $ 100 isn’t the one I ordered, as well as has some quality problems.

So I write to you to express myself. I want the company to change it with a new one. Besides, it is supposed that the company should pay the postage.

At last, I’d like to give some suggestions on improving products. I think the jacket should not be made too tight and the saler’d better check it out before sending it.

1) 扫除语言错误

2) 修改建议

3) 得体的语言表达

4) 修改建议

5) 投诉信的模式及套语

6) 修改建议

作文案例（二）(words111) CLASS 28

How are you? I have just received the T-shirt that I ordered online last week. But I’m sorry to say that there are something wrong with it.

Firstly, the agreed priced was $ 50 but you charged me $ 80. Secondly, I was just ordering a write one but the one you posted was a red one. Thirdly, some buttons had been already gone when I received it.

It would be better if you can change it for a new one, or I demand you give my money back.

I would appreciate it if you can consider my demand. I sincerely hope that you can promote your products and service quality.

Best wishes,

7) 扫除语言错误

8) 修改建议

9) 得体的语言表达

10) 修改建议

11) 投诉信的模式及套语

12) 修改建议

作文案例（三）class 1

Dear Sir or Madam:

A week ago, I purchased a beautiful lamp for my study through the Internet from a company. However, what annoyed me is that I found it can’t work the moment I used it. It costs me $ 100. For my part, it is very expensive.

I hope that you can help me with this problem. In addition, I think the company can change it for a good quality one or they can return my money back to me.

Lastly, I have a burning desire to put forward my advice. For

example, promoting the goods or the service quality.

Thank yo

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